June 21, 2021

Unable to start Adobe Creative Cloud applications like Premier Pro or Lightroom error (0xc0000005)

by admin in Artiklar

“The application was unable to start correctly (0xc0000005). Click OK to close the application or error with VulcanMessage5.dll”

Had a customer with the problem and looked trough some forum posts suggestion downgrading or disable 3D support on applications. It was not successful in our case.

We could not uninstall or repair. We downloaded Creative Cloud but it just ended without cause.

Looking trough Event Viewer (Start – Run – eventvwr) I saw this error in application logs :

Felet uppstod i programmet med namn: Creative Cloud.exe, version, tidsstämpel 0x608bebc1
, felet uppstod i modulen med namn: VulcanMessage5.dll, version, tidsstämpel 0x5fdb0650
Undantagskod: 0xc0000005
Felförskjutning: 0x0000000000021f2c
Process-ID: 0x1af8
Programmets starttid: 0x01d766664a967763
Sökväg till program: C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Sökväg till modul: C:\Program Files\Common Files\Adobe\Adobe Desktop Common\TCC\VulcanMessage5.dll
Rapport-ID: 900b9325-9afb-4636-82b8-6e42b4b4791a
Fullständigt namn på felaktigt paket:
Program-ID relativt till felaktigt paket:

I figured something was wrong with the VulcanMessage5.dll library. Maybe an update caused this.

How we solved this in our case

We stopped all Adobe processes in Task Manager.

In Explorer we located to the folder : C:\Program Files\Common Files\Adobe\Adobe Desktop Common\ and renamed the folder TCC to _TCC (instead of just deleting it, rename it).

Then we started Creative Cloud (right click, run as administrator) and let it repair itself.

After this we had no issue.

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Arxit AB is a small IT-company in Uddevalla, Sweden that offers IT-support for small and mid-sized companies.  We also offer SEO, web development, Microsoft 365, Microsoft Azure and software licenses like Adobe Creative Cloud, and ESET antivirus. Hör av dig med era behov, så kan hjälper vi er att hitta rätt!